Resolution of Tool Magazine Issues on AERRE

The customer reported via email a malfunction in the tool magazine, specifically issues with the positioning of the magazine wheel.

During the technical intervention, an in-depth analysis was conducted, revealing an intermittent occurrence of the problem. A detailed mechanical inspection of the system was also performed, leading to the identification of several loose screws on the encoder flange.

• Execution of comprehensive diagnostic tests
• Verification of the positioning system
• Inspection of the encoder’s integrity

The intervention included identifying the technical specifications of the encoder to assess a potential replacement. Additionally, the customer was provided with a detailed troubleshooting procedure to facilitate the management of any future issues. Finally, a comprehensive intervention report was compiled, including specific technical notes to ensure proper documentation of the work performed.

A quotation for the encoder replacement was prepared, and the customer was given a detailed procedure for monitoring signals. This case highlights the importance of preventive maintenance for mechanical components, which is essential for preventing unexpected failures and maintaining system efficiency. It also underscores the value of accurate technical documentation, enabling clear tracking of the operations performed and the specifications to follow. Moreover, it demonstrates the effectiveness of a systematic approach to problem-solving, allowing for methodical and decisive issue resolution.