Quick Resolution of a Stuck Tool Change

The customer reported via email a malfunction in the tool change system, with a CNC alarm indicating an incorrect tool positioning. Specifically, the system was experiencing difficulty in the tool pickup by the swing arm.

• Initial remote support to guide the customer through preliminary rephasing operations.
• In-depth analysis of the issue through photos and videos provided by the customer.
• On-site intervention for a comprehensive system assessment.
• Identification of a mechanical misalignment due to insufficient periodic maintenance.

Given the customer's urgent production needs, the following actions were taken:

• Temporary realignment of the system to restore operational functionality.
• Restoration of the machine's proper functioning, ensuring production continuity.
• Provision of detailed recommendations for a more accurate periodic maintenance plan.

A comprehensive maintenance of the tool change system has been scheduled within three months, aiming to permanently resolve the issue and prevent future problems.

This case highlights the importance of regular preventive maintenance, which is crucial to avoiding malfunctions. Additionally, it underscores the need for a prompt and efficient response to technical issues to minimize disruptions. Finally, adopting a flexible and proactive approach to emergency management is essential to effectively handle any unforeseen situations.